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Money: Consumer affairs / guardian.co.uk

Public Health Well

UberEats to change 'unfair' contracts with restaurants after ACCC investigation

Consumer watchdog says the contracts made restaurants financially liable for ‘elements outside of their control’ UberEats in Australia has agreed to change an “unfair” contract that the Australian Competition and Consumer Commission said made local restau ...

Food management: how to eat on a budget

Shop late in the day and cook multiple portions to make the money go further However tempting the pizzas, cheese toasties and sugary alcoholic drinks are, there are plenty of ways to still aim for a healthy and balanced lifestyle. Here are our top tips: R ...

Park homes: cheaper than bricks and mortar, but not trouble free

Loved by pensioners, mobile housing is also fraught with rogues who prey on residents Downsizing to a park home sounds like the ideal move for cash-strapped pensioners. Retirees can swap urban life for a quieter one in the countryside or by the sea, surro ...

A call to Ovo over an unexpected charge landed me a big bill

I dialled the number I found online, got cut off, and ended up with a £48 charge on my phone bill I needed to contact Ovo Energy to discuss an unexpected £261 bill. I had had to give up work while recovering from two liver transplants and the bill coincid ...

I want to try vaping – what equipment do I need?

My wife says she will leave me unless I give up smoking, but the alternatives are baffling Every week a Guardian Money reader submits a question, and it’s up to you to help him or her out – a selection of the best answers will appear in next Saturday’s pa ...

Food waste: how to get cheap grub and help save the planet

Apps to sell off the large number of uneaten restaurants and cafe meals are finding a lot of new fans Cafe owner Mehmet Boyraz is trying to reduce his food waste for religious reasons. Upmarket tearoom manager Catia Teixeira does it to avoid chucking fres ...

Toilet paper is getting less sustainable, researchers warn

Major brands are using less recycled paper, meaning more trees cut down unnecessarily Toilet paper – the one product that the majority of us use just once and flush away – is becoming less sustainable, according to research. ...

Under new rules for selling solar power, is it still worth it?

With a big outlay and a six-month wait before the launch, do you invest now, wait or skip it? ...

Not-so-smart Ovo disconnected my electricity by mistake

I was switched to pay-as-you-go by an agent when he was changing my gas meter Ovo Energy fitted smart meters to our flat for both gas and electricity last September. I requested that the meters report my usage to Ovo on a monthly basis, but in November, a ...

Southern Water faces prosecution after record £126m penalty

Company must pay back £123m to customers over ‘shocking’ failures at sewage treatment sites Southern Water faces prosecution by the Environment Agency after Ofwat imposed a record £126m penalty over “shocking” failures at the company’s sewage treatment si ...

Here’s what’s missing from the Deliveroo service

The one thing that they’re now failing to deliver … is a refund ...

British Library cafe should treat staff like adults and not take away their mobiles | Letter

I wonder about the extent to which employers go in their desire to control those who have the misfortune to depend on them for their livelihood, writes Prof Anita J Prazmowska Standing waiting for my English breakfast tea in the Last Word cafe in the forec ...

Thompson & Morgan customer service is still a growing pain

I need to know if my complaint about its mail order tree will ever bear fruit? ...

The story of a £4 Boohoo dress: cheap clothes at a high cost

Online retailers such as Boohoo and Missguided are booming, but critics say there is a hidden price It comes in red, mustard and black, in sizes 6 up to 16; the bandeau bodycon minidress, is, according to the online retailer Boohoo, “perfect for transitio ...

Fast fashion is on the rampage, with the UK at the head of the charge

One in three young women in Britain consider a garment worn once or twice to be old ...

My credit rating suffered when I tried to buy smartphones

After ordering and checking my credit rating several times, I can’t reverse the damage to my rating I ordered two new smartphone contracts for myself and my wife. My wife decided to go for a different handset, so I cancelled her contract and reapplied. On ...

Centrica, owner of British Gas, plans to axe 700 jobs in the summer

Group blames falling customer numbers and government cap on standard energy tariffs The owner of British Gas will axe another 700 staff from its UK offices this summer as part of a total cut of 4,000 intended to weather challenges in the energy market. Th ...

Harveys left us sitting on the floor waiting for a sofa delivery

They were ordered five months ago and the firm kept promising a date but they never came We ordered two sofas from Harveys nearly five months ago and were told delivery would be in eight weeks. In due course, I got a message asking me to call to arrange f ...

Germans thirsty for alcohol-free beer as brewers boost taste

Rise in bars stocking 0% beers to meet demand of drinkers who wish to ditch the hangover During last year’s sweltering summer in Europe, workers of the Störtebeker beer brewery stood at the doors of the bottle depot eagerly awaiting the empty returns so t ...

Deposit scheme could dramatically reduce plastic waste – report

Analysis says DRS would stop thousands of tonnes of waste entering English rivers and sea A comprehensive deposit return scheme in England could prevent 6,600 tonnes of plastic waste entering rivers and the sea by 2030, according to an analysis of the gov ...

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