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Money: Consumer affairs / guardian.co.uk

Public Health Well

Swap till you drop? Call to 'swish' little-used clothes to cut waste

Poll for waste authority finds 83% of Britons have at least six items unworn for a year Clothes swapping or “ swishing ” is set to become mainstream this year, a poll predicts, as consumers try to reduce their waste amid growing awareness of the environme ...

Top financial resolutions if you want a prosperous new year

With Brexit rumbling on and economic challenges ahead, here are some suggestions for making the best of 2020 A year of political chaos, continued low interest rates, mushrooming online fraud, a weak pound and collapsing travel companies has meant that 2019 ...

Boxing Day sales dip blamed on poor weather and Black Friday

High street chains struggling while stores for ‘ultra-rich’ report huge trading numbers ‘I only buy second hand’: rain deters Boxing Day shoppers The Boxing Day sales were a damp squib for struggling high street retailers with the much smaller crowds blam ...

Energy bills for millions of households to fall after gas prices halve

Market prices plunge in Europe after record high gas imports from US, Russia and Qatar Millions of homes can look forward to lower energy bills in 2020 after the market price for gas fell by half in the last year to reach lows not seen in a decade. Suppli ...

And the awards for 2019’s worst customer service go to …

Whether it’s holidays, car hire, or parking, the complaints just kept on rolling in this year O bserver readers take a lot of holidays. I know that because you write in to tell me about them. Not happy postcards of sun and surf, but accounts of how a year ...

‘I had a brain tumour, but my insurer wouldn’t pay up’

Family criticises InsureandGo after they claimed £13,000 for an air ambulance but got just £3,000 back When Ken Burridge* was rushed by ambulance to Kerry Hospital in Tralee, Ireland, suffering from headaches and poor coordination last July, a series of s ...

Has Christmas hit peak stuff? Consumers shift to giving experiences

Environmental effects of presents and wrapping are turning many off physical gifts From stocking fillers and novelty gifts to extravagant main presents, for all its religious and cultural significance Christmas has long been a festival of giving stuff, an ...

Fighting fatbergs: 'This is now a huge environmental issue'

Christmas is peak time for blockages and consumers are urged to be more careful about what they put down pipes It looks like a 5ft-long grey sausage made of hundreds of scruffy pieces of fabric. On closer inspection, brightly coloured plastic, condoms and ...

British Airways slumps to near bottom in passenger survey

Which? finds BA ranks badly for both long and short haul, but Ryanair still props up table British Airways has taken a nosedive in UK passengers’ opinions and is now rated just above Ryanair at the bottom end of the airline rankings. The flag carrier was ...

Tesco recalls Heinz baby food jars after metal fragments found

Single jar in 7+ months Heinz By Nature baby food range found to be ‘tampered with’ Tesco has recalled thousands of jars of Heinz baby food from its stores in the UK after sharp metal fragments were found in a single jar. Enforcement agencies, including t ...

Whirlpool recalls more than 500,000 washing machines over fire risk

Certain models sold between 2014 and 2018 have faulty door-locking system More than half a million washing machines made by the manufacturing company Whirlpool must be recalled from UK homes because of the risk of them catching fire, the company has said. ...

Election 2019: Labour's plan to nationalise 'rip-off' companies- podcast

On the day of Labour’s manifesto launch, economics editor Larry Elliott and financial editor Nils Pratley discuss the party’s radical plans to nationalise key British industries. Plus Max Rushden on the return of Jose Mourinho to the Premier League ...

Which? reveals its pick of the best supermarket luxury mince pies

Panel blind-tests 11 premium mince pies – and picks M&S as the favourites This year’s best mince pies are from Marks & Spencer, according to baking experts at Which?, with Iceland the much cheaper runner-up. The panel blind-tested 11 supermarket p ...

Legal & General agrees tie-up to build 3,500 affordable homes

UK insurer to work with 14 housing associations in attempt to ease property crisis The UK insurer Legal & General has teamed up with 14 housing associations to build 3,000 affordable homes annually, as official figures show a 22% rise in the number of ...

New boiler, £0? The plumber, hairdresser and beautician who work for free

Haircuts for rough sleepers. Beauty treatments for cancer patients. Boilers for disabled people. A wave of specialists are providing skills – and hope – for those in need ...

Outdated ombudsman rules frustrate consumers

Enforced wait of eight weeks before a complaint can be lodged should be axed, say campaigners Customers are being left out of pocket because of arcane rules that force them to wait eight weeks before they can take unresolved complaints to an ombudsman. Cam ...

‘How can my BMW burst into flames despite regular servicing?’

Carmaker refuses to take responsibility after an NHS doctor’s car spontaneously ignites An NHS doctor has warned other diesel BMW owners to buy the best fire extinguisher they can after his four-year-old car became the latest BMW to spontaneously burst in ...

Food prices set to rise in UK as floods ruin crops

Soaring prices likely as potatoes rot in sodden fields and farmers struggle to sow wheat The price of crisps and chips are expected to rise in the new year as the flooding in northern England hits the supply of winter vegetables such as potatoes, cauliflo ...

Openreach overreach? Labour's free broadband plan faces hurdles

Nationalisation of BT’s broadband arm sounds easy in theory but in practice price and pensions are big obstacles ...

British Gas owner wins high court fight over energy price cap

Centrica challenged regulator Ofgem over how it calculated cap on energy prices Centrica, the owner of British Gas, has won a court battle with the energy regulator after the watchdog made an 11th-hour change to price cap calculations, which dealt a £70m ...

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