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Money: Consumer affairs / guardian.co.uk

Public Health Well

Energy suppliers to face tougher financial checks

Ofgem considers barring fast-growing UK firms from taking on too many customers Energy suppliers could be blocked from taking on too many customers under proposals designed to ensure fast-growing companies are financially fit to handle expansion. Ofgem, t ...

Extinction Rebellion: what price could you pay for taking a stand?

How being arrested on a climate or anti-Brexit protest could affect your job, mortgage or travel For many people, this weekend could be their first experience of protest, whether on the anti-Brexit march on Saturday or as part of Extinction Rebellion’s ro ...

Energy watchdog accused of stalling electric vehicle rollout

Scottish Power boss says UK regulator needs reform after refusing upgrades to cope with e-vehicle demand The energy regulator has been accused by Scottish Power of hindering the UK’s electric vehicle rollout due to its “colossal disconnect” with Britain’s ...

I spent £1,200 at John Lewis – but I didn’t get my £125 gift card

I met the terms of the promotion, but the retailer failed to deliver despite repeated calls and emails John Lewis ran an offer in which customers could get a £125 electronic gift card on purchases of more than £1,000 in August. This coincided with my purc ...

Phantom debts that have come to haunt energy customers

Bills for thousands are being sent out by Extra Energy, which ceased trading last year ...

Hearing aids: is going private really better than the NHS?

A hi-tech device could set you back £5,000, while NHS models are good and free When Alan Wright* decided to take the plunge and spend £2,800 on new hearing aids, he thought he was buying a significant upgrade on his old NHS-provided models. The 70-year-ol ...

'Riddled with exclusions': pet insurers slapped with a Shonky award

Consumer advocacy group Choice will not recommend a single Australian pet insurance product Rocky is usually pretty responsible. The teddy bear lookalike Chihuahua-Jack Russell cross is too much of a “little old man soul” to get into much trouble. But one ...

Number of Viagogo customers dives after Google ad ban

UK website visitors plunge almost 80% with visits to global website down by two-thirds The number of music, theatre and sports fans using tickets website Viagogo has plummeted after its adverts were banned from Google. Google removed Viagogo from its paid ...

Without the Beeching report there might not have been Brexit

The reshaping of the railways left deep scars, with towns and villages isolated, and London all-important There are expert government reports that quickly gather dust. There are reports that seem as if they will make a difference but are quietly forgotten ...

How your title deeds could make you liable for archaic obligations

Those unaware of restrictive covenants can become liable for life-changing sums out of the blue Tom and Lisa Aldiss* had just bought their first home when the demand arrived. A housing association they had never heard of claimed the developer had breached ...

How can shoppers make sense of sustainable fish labels?

As North Sea cod and wild Atlantic salmon added to at-risk list, calls grow for simplified rules ...

Nottingham-based energy supplier fails to pay £9.5m in subsidies

Robin Hood Energy may have licence revoked if it fails to pay total sum to Ofgem Robin Hood Energy, the energy supplier owned by Nottingham city council, has failed to pass on £9.5m in renewable energy subsidies after collecting them from customers throug ...

Centrica to use customers' hot water tanks to stop blackouts

British Gas owner to harness smart appliances to help balance National Grid Centrica, the owner of British Gas, plans to use its customers’ hot water tanks to create a virtual power plant which could help National Grid prevent future blackouts. The UK’s b ...

‘I quit a career in teaching to work for an animal sanctuary’

Kath Bourne, 26, on how she manages to save despite her living costs – and her plans for the future Name: Kath Bourne Age: 26 Income: £24,000 Occupation: Education officer, animal sanctuary ...

Thomas Cook: what can we learn about booking holidays?

What the travel firm’s collapse should teach anyone planning packages, flights or hotels ...

Fraudsters hijack eBay parcels in a postcode lottery

Refunds to buyers rely on Royal Mail tracking using postcodes rather than signatures, and it’s helping thieves Anastasios Siampos was suspicious after selling an iPhone for £275 on eBay. The buyer claimed it was defective and, though Siampos contested this ...

Electricity and gas bills: now is the time to switch energy supplier

Getting a new fixed-price tariff before winter begins could save you £290 a year The experts are in agreement: now is the moment to grab a new fixed-price gas and electricity tariff in time for the big central heating switch-on, in order to protect yourse ...

Tesco fails in accident management over my car insurance claim

It’s been very difficult after it dropped a cage from a lorry on the back of my vehicle Back in May, a Tesco lorry dropped a steel cage on my car while delivering to a Metro store. The back of my car was smashed and the interior covered in glass. If anyone ...

Slow digital services are marginalising rural areas, MPs warn

Lack of fast-broadband and 5G make country communities feel ‘second-class’, MPs say Rural inhabitants risk becoming “second-class” citizens in the digital revolution as urban dwellers benefit from next-generation broadband and 5G mobile, MPs have said. ...

Co-op says it has ‘a heart’. So why send a £12,600 backbill?

One family plans to sell their home to pay, and others are fighting off debt collectors in the wake of a corporate IT failure Co-op Energy describes itself as a “company with a heart” that makes a “real difference in our communities”. It has certainly made ...

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