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Customer Service Action Plan


Department of Health (Ireland)

Subject Keywords: Customer service
Topic: Fuel Poverty
Chronic Conditions
Health Inequalities
Catalogue: Policy
Policies, Strategies & Action plans
Type: Policy
Region: Republic of Ireland

Customer Service Action Plan

One of the fundamental themes of Delivering Better Government (1996) is the â?oachievement of an excellent service for the Government and for the public as customers and clients at all levelsâ?. In 2000, the Quality Customer Service (QCS) Working Group reviewed and revised the 1997 Principles of Quality Customer Service to take account of changes in the environment since 1997, such as the equality agenda. In July 2000, the Government decided that:

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Rights: © Department of Health (Ireland)
Suggested citation:

Department of Health (Ireland). (2003) Customer Service Action Plan [Online]. Available from: [Accessed: 19th November 2019].


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Department of Health (Ireland)
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