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Assessment on National Patient Experience Survey planned

13 Oct 2016

Department Of Health

The Department of Health (DoH), HIQA and the HSE have adopted a partnership approach to developing a model and methodology for the implementation of a proposed new National Patient Experience Survey Programme from next year.

It is hoped this will help improve understanding of the performance, quality and safety of the health service, but also help inform service development and planning of better patient-centred care leading to better patient outcomes and more effective and efficient healthcare organisations.

Such an approach will provide the partner organisations with the opportunity to have greater engagement with patients, to hear the patient’s voice and therefore use the feedback on patients’ experience to inform the delivery of improved patient-centred care.

The three organisations are currently developing the model and methodology to implement the survey, which it is hoped will improve patient experience at hospital and national level; inform quality and safety improvement initiatives within their remits; inform national and local policy; improve accountability; and compare national service delivery highlighting good practice and identifying necessary improvements. This will enable comparison with international best practice in order to improve patient experience in acute care hospitals.

This will involve the development of the survey tool, definition of the processes and sub-processes to ensure the effective implementation of the survey tool, establishment of information governance and guidance tools and ensuring that appropriate communication tools are in place.

Hence, the organisations require the services of a data software consultancy service to manage and undertake a Privacy Impact Assessment (PIA) to ensure that the survey identifies and manages all potential privacy risks in relation to the project, for a payment of €15,000-€30,000. It is anticipated that the assessment will commence within two weeks of completing the tendering process and the time to final completion, including outputs such as the implementation of Data Protection measures, will take no longer than eight working weeks.

Last month, Minister for Health Simon Harris indicated the surveys would be part of a “very ambitious and much-needed programme of patient safety reforms”, focusing on improving the quality of healthcare and its safety.

Lloyd Mudiwa

Click here to view the full article which appeared in Irish Medical Times